Join UsLogin Help – CU Online
Unable to Login to CU Online
If you do not find the answer to your problem here, please contact us. Please provide us with as much detail as well as the error message you receive when encountering this problem.
Please choose from the list of potential problems:
Timeout message when logging in
The Members Area uses a temporary file called a Session Cookie to check whether you are logged in. The file is temporarily cached on your computer the moment you login successfully, and is deleted immediately you click the logout button. However, if cookies have been disabled in your browser’s settings, you will not be able to login, and you may receive the following message: Your session has Timed Out due to a period of inactivity
We do not use cookies to collect or store your personal information. Session cookies are used solely to restrict and control access to the Members Area, and these cookies are deleted once you have logged out. Always click the logout button when you have finished.
How to enable cookies
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Internet Explorer How to enable cookies in Microsoft Internet Explorer |
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Mozilla Firefox How to enable cookies in Firefox |
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Google Chrome How to enable cookies in Google Chrome |
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Safari How to enable cookies in Safari |
Can’t view the login or any other secure page
The login page and the Members Area pages are digitally encrypted by a secure certificate to protect the integrity of information passing between your computer and our web server. These pages can be recognized by their address which usually begins with https://, where the s indicates a secure page.
Unfortunately, older browsers do not recognize the newer digital certificates, and so must be upgraded if logging into your account is required. The advantages of these certificates are clear: no one but you can view your account details.
Sometimes even the latest browsers and operating systems contain bugs or security loopholes which prevent logging in, and it becomes necessary to download a fix or an update for your particular browser or computer.
If possible, you should be using the latest version of Internet Explorer or any of the alternative browsers (Firefox, Google Chrome, Safari, Opera, etc.) You should also make sure you have downloaded the latest patches, fixes and updates for your browser, particularly if you are accessing the Internet from a computer running Microsoft Windows.
These patches, fixes and upgrades usually resolve login problems, but they have the added benefit of improving the security of your computer, protecting against malicious downloads and viruses.
The latest versions of the most popular browsers can be downloaded from the following links:
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Internet Explorer Download the latest version of Microsoft Internet Explorer |
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Mozilla Firefox Download the latest version of Firefox |
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Google Chrome Download the latest version of Google Chrome |
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Safari Download the latest version of Safari |
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Opera Download the latest version of Opera |
If you already have an up to date browser, you may also need to run a Windows Update if your computer is running Microsoft Windows. It is a good idea to run this update regularly because it will improve your computer’s security. The Windows update can be run from the Windows Start Menu » Windows Update, or by clicking the following link:
If you have never run this update before, it will take some time to complete the necessary steps. Thereafter, if you run the update regularly, it should be much faster.
The Members Area is being updated when I login
Your account balances and transactions are updated in the website regularly so that when you login you have a recent and up-to-date reflection of your finances. This usually happens either before the working day begins or at the end of the working day, but it does mean that the Member’s Area is momentarily offline. Return to login a few minutes later and you should be able to view the latest information for your account once more.
If you continue to experience difficulties, it is likely that there is some other error and you should contact us.
It says my PIN or Date of Birth are wrong
If you have recently registered for your PIN, it may take up to 48 hours to reflect in the website, and you should try again the following day or contact the Credit Union. Make sure you enter your details exactly as requested. Here are some guidelines:
- Member Number – type your complete member number into the textbox provided, making sure you have no spaces between characters, and you have not omitted anything.
- PIN – ensure there are no spaces between characters, and make sure you enter a number only (no alphabetical characters).
- Date of Birth – type your date of birth exactly as requested using the formula dd/mm/yyyy. Don’t forget to add the forward slash / between the day, month and year.
If you still cannot access the Members Area, there may be another problem and you should contact us.
Cookies and Your Security
The Members Area uses a temporary file called a session cookie to check whether you are logged in. The file is temporarily cached on your computer the moment you login successfully, and is deleted immediately you click the logout button.
We do not use cookies to collect or store your personal information. Session cookies are used solely to restrict and control access to the Members Area, and these cookies are deleted once you have logged out. Always click the logout button when you have finished.
How to enable cookies
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Internet Explorer How to enable cookies in Microsoft Internet Explorer |
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Mozilla Firefox How to enable cookies in Firefox |
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Google Chrome How to enable cookies in Google Chrome |
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Safari How to enable cookies in Safari |
Delete Remembered Passwords
If you are worried about the security of your computer, deleting your passwords can help secure your online presence. No matter the reason or browser, deleting your saved passwords only takes a few clicks.
How to Delete Remembered Passwords
For instructions of how to delete saved passwords in your browser, please see the following link: How to Delete Remembered Passwords
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