We Are Hiring – Member Services Officer

09th March 2022

Croí Laighean Credit Union invites applications for the position of Member Services Officer. To apply, please send your latest CV to careers@clcu.ie before 5pm on Monday, 21st of March.

 

Member Service Officer – Job Description

Reporting to: Team Leader, Member Services

 

Role Overview:

As a member of the Member Services Team within Operations, the Member Service Officer’s main responsibility is providing a first class service to all members of the Credit Union via all available channels i.e. Face to Face, by Telephone or Online.

 

Key Duties and Responsibilities:

  • Provision of excellent customer service to all members of the Credit Union including dealing with all member transactions, such as lodgements, withdrawals, processing payments
  • Cash handling responsibilities – ensuring procedures are fully adhered to.
  • Opening of new accounts as required.
  • Dealing with member queries.
  • Processing of loan applications received from members (subject to relevant qualification), and provide further support to lending as required.
  • Conduct any/all administrative duties required including scanning and filing.
  • Co-operation with management in the development and/or implementation of new technology or services
  • Act as a cheque signatory within prescribed limits where required
  • Attend training programmes and workshops as required by the credit union.
  • Adhere to all Policies and Procedures relevant to the role
  • To be aware of and compliant with various legislation and regulations governing Credit Union operations including Health & Safety
  • Take every opportunity to keep the members of the Credit Union informed of the other products and services available to them
  • To undertake such other reasonable and lawful duties as may be directed from time to time by Management

 

Requirements:

  • QFA/ APA qualification or willingness to progress to.
  • Excellent attention to detail; communication skills, both verbal and written; numerical skills; and PC skills
  • Minimum of 12 months experience working in a customer facing environment
  • Experience of working in a cash environment, desirable but not essential
  • Customer Focused, with friendly and professional manner
  • Ability to perform under pressure and work on own initiative as well as part of a team.
  • Ability to multitask and prioritise work to comply with any prescribed service level agreements
  • Excellent team player with flexibility to work where required

To apply, please send your latest CV to careers@clcu.ie before 5pm on Monday, 21st of March.

 

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